Order Cancellation Policy
Orders that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:
$15.00 — PRIOR to a proof being sent.
$30.00 — AFTER a proof being sent, but PRIOR to customer approval.
NO REFUND — There will be no refunds if no proof option is chosen.
NO REFUND — There will be no refunds of any kind AFTER a job has been approved.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!
Jobs may be subject to other fees as follows:
$10.00 — Order change fee. Any changes within our capabilities are subject to a change fee. Otherwise, order must be cancelled and re-ordered. Cancellation fees above will apply.
$15.00 — Additional printed proofs ( per 8.5" X 11", per side ).
$100.00/hour — Approved artwork alterations; 1/2 hour minimum.
$15.00 — Re-RIP of any file. (Multi-page products like catalogs ARE subject to higher rates)
This is not an exhaustive list; other fees may be incurred in special circumstances.
Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made. Preferred file type is JPEG or Adobe PDF, 300dpi at 100%. Acceptable applications for Mac & PC include (but are not limited to) Quark Xpress, Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. Additional charges may apply if furnished media are incompatible with our software. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all rasterized files should be converted to CYMK. Images must be flattened, CMYK in JPEG or PDF format. Proofs will be e-mailed or shipped out within 24-48 hours of receipt of files and order form. Turnaround time begins after we receive final proof approval (or automatically approved when "No Proof, Run As Is" is selected) and after we receive payment in full. Final approval will only be accepted in written format. No verbal approvals will be accepted. Job is considered complete if within +/- 5% of the requested quantity. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices subject to change without notice. All jobs require payment in full at time of order. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.
Customer Supplied Proofs
For each job, the customer may be required to supply a color hardcopy proof of their job when placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and page order/assignment. We are not responsible for any such errors if a working model is not provided prior to proofing. We are also not responsible for any and all errors in the customer's printing job if they select the "No Proof, Run As Is" option.
Color Proof Accuracy
Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons, and because the customer supplied proofs are not calibrated to our presses.
Right Of Refusal
We reserve the right to refuse service or products to any person or organization.
Cut Off Time
The Cut-Off Time for standard production orders (not next day orders) received, confirmed, art approved and paid in full is no later than 1:00 p.m. Production ready jobs not placed and confirmed by 1:00 p.m. will be treated as having been received before 1:00 p.m. the following business day.
Please note: Turnaround times for jobs that ProSource Printing does not deem production ready (e.g., those with problems or that require a proof) will not begin until the job is approved and ready for production.
Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances, finishing services added onto the job. Quantities above 10,000 will require additional time. We will not credit customers if a job runs past the estimated turnaround time. If you need your order by a specific date, please plan accordingly with enough lead time to complete your job, or you may choose a faster turnaround time from the product options. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE! Please remember that the turnaround time is for printing, cutting, binding and packaging your items for shipping. Turnaround time does not include the transit time to your shipping address.
All orders are shipped with our low Flat Rate Shipping within the US via UPS Ground or FedEx Ground. We do not ship outside the United States. The Flat Rate Shipping option will automatically appear as an option when checking out for qualified orders. Orders can have one item or multiple items (including sale items!) shipped to the same address.
Your order will be updated with shipping confirmation and tracking numbers. We will post your delivery confirmation or tracking number in your order history once it ships. You will also receive a confirmation email.
ProSource Printing is located in Delaware, Ohio, USA. Many items ship from our location. Other items ship from our alternate locations in the US including Ohio, Indiana, Montana, Nevada, Florida, California, Pennsylvania, Texas and more. Because of this we do not list the delivery time in transit. If delivery time is critical, we suggest you contact us before you place your order so that we can make sure you receive your items on time.
Each item has a "Turnaround Time" option that you must select. This indicates the usual time it takes to print, cut, package and prepare this item for shipping to you, it DOES NOT include that actual transit time for delivery to you. Transit time for US orders is typically between 1-5 business days but could take longer depending on the shipping address. Please note that any delays in getting art to us, art approval or changes in your files will result in delays from the times listed.
Because we ship via UPS Ground, we do not ship to P.O. Boxes.
You have 3 (three) days (not business days) to open and examine your goods. If after 3 (three) days you have not contacted us regarding any damaged goods you agree to accept the goods as is. Additionally we will assume that you have opened and inspected the goods and accepted them as is good order. If items are received and are physically damaged, please contact us so that we can obtain photos of the damage to start the UPS process of getting reimbursed. We will also need to get a good quantity of the damaged goods returned to us for further inspection by us and UPS. Any printing errors found within the 3 (three) days that are determined to be our fault will either be refunded in the form of a house credit or reprinted at our sole descretion.
Unless otherwise noted, all written and/or other materials that are part of our Website, including information, images, illustrations, designs, icons, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content"), are protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and we own, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content. Our trademarks, logos and other trademarks on our Website are the property of their respective owners and are owned by, licensed to, or, where required, used with our permission, and, as such, may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.
Your Use of Our Website
Our Website and the Content are intended solely for your personal, non-commercial use. You may download or copy the Content and/or other downloadable materials displayed on the Website for your personal use only; provided that you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the Content for public or commercial purposes without written permission from an authorized representative. It is also strictly prohibited to download any images of our products which appear on our Website. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related intellectual property. You agree that if we, in our sole and unfettered discretion, requests in writing that you remove any link or links to our Website, you will promptly do so. You agree that we may, in our sole discretion, and at any time, terminate your access to and use of our Website, or any part thereof, with or without notice.
NO WARRANTIES; LIMITATION OF LIABILITY
Tampering with our Website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Website are prohibited. Users are prohibited from violating or attempting to violate the security of our Website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using our Website for unintended purposes or trying to change the behavior of our Website; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Website, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of our Website (impersonating our Website), or to our Website (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on our behalf, including promotions and/or advertising of products or services, is expressly prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our Website or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Website other than the search engine and search agents provided by us (if any) or by generally publicly available and acceptable browsers. If and when requested, you agree to provide true, accurate and complete user information to us, and to refrain from impersonating or falsely representing your affiliation with any person or entity.
Our Website is intended for use by individuals 13 years of age or older. Our Website is not directed to children under the age of 13. Users under the age of 13 must use the assistance of a parent or guardian before they use or visit our Website.
Errors, Corrections and Changes
Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. Additionally, we reserve the right to change or update information at any time without prior notice.
Information & Content You Submit to Us
By using our Website, you agree that any information (except for purchase information as applicable), materials, suggestions, ideas or comments you send to us or any other third party using our Website is not confidential. By submitting any solicited or unsolicited information using our Website, you grant to us and our affiliates an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, to the extent permitted by law.
We are not responsible for the content you provide to us. Specifically, we are not responsible for any content that violates trademark, copyright, or other intellectual property rights, including but not limited to the use of a union bug. We are not a union shop and are not authorized to print materials with a union bug. If you submit content with a union bug, we will not print any such content if the union bug is observed during our quality control process. Jobs that violate this union bug policy will automatically forfeit monies collected. Refunds, credits, or partial refunds will be at the sole discretion of our company.
You agree to indemnify, defend and hold us harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorneys' reasonable fees) related to your violation of this Agreement. You specifically agree to defend, indemnify, and hold us harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material, including but not limited to the use of a union bug.
Third Party Websites & Links
Applicable Law & Other Terms
Our Website is created, operated and controlled in the state of Ohio, in the United States of America. The laws of the State of Ohio will govern the Agreement without giving effect to any principles or conflicts of laws. You hereby consent to the exclusive jurisdiction and venue of courts sitting in Ohio, County of Delaware in all disputes arising out of or relating to the use of our Website. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and us with respect to our Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to our Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.